Refund policy

Returns & Refunds Policy

Last updated: 24 July 2026

 

Thank you for shopping with Printrooster. Please read this policy carefully before placing your order.

Made to Order

All Printrooster products are printed on demand by our print fulfilment partner specifically for each order. Because every item is produced individually at the time of purchase, we are unable to accept returns or exchanges for change-of-mind reasons.

Damaged or Defective Items

If your order arrives damaged, defective, or materially different from what was shown at the time of purchase, we will arrange a replacement or issue a full refund — whichever you prefer.

To be eligible, please contact us within 30 days of receiving your order and provide:

·       Your order number

·       A clear photo of the item showing the issue

·       A brief description of the problem

Once we have reviewed your claim, we will respond within 2 business days and arrange the appropriate resolution at no cost to you.

Wrong Item Received

If you receive an item that is not what you ordered, please contact us within 30 days of delivery with your order number and a photo of the item received. We will send the correct item or issue a full refund promptly.

Cancellations

Because orders are sent to production quickly, we can only cancel an order if it has not yet entered the printing process. If you need to cancel, please contact us as soon as possible after placing your order. We cannot guarantee cancellation once production has begun.

Refund Processing

Approved refunds are processed within 5–10 business days and returned to your original payment method. Please allow additional time for your bank or card provider to post the credit.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.

Contact Us

If you have any questions about your order or this policy, please get in touch:

Printrooster

Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom

Email: contact@printrooster.com